FAQS
SANTA'S VAN FAQS
IF YOU HAVE MADE A BOOKING A MEMBER OF STAFF WILL CALL/TEXT AT LEAST 48 HOURS PRIOR TO THE VISIT.
Santa and driver will proceed to prepare the grotto, this will take a few minutes to secure the stairs and get all the lights etc booted up.
Children can enter the grotto without adults, but at least on adult must be present outside of the grotto. We can not aid any children up the steps a suitable adult must be their to guide the children on and off the Santa Van.
We ask that if you can wear a face mask any adults do so unless taking photos. We are happy for children not to wear face masks.
Santa will not be wearing a face mask, but COVID measures will be in place.
Yes, if you get in contact we will do our best to allocate you a different time slot or day however this is dependant on availability
DO NOT allow us to attend we will do our best to accommodate a new date for you once you have self-isolated.
Bookings must be in place at least 48 hours prior to the slot you are looking to book.
Yes, feel free to take as many photos as you want.
Payments are processed during the visit, Preferred method is CASH, but we do have a card machine on hand, this will be dependant on internet connectivity which can be unreliable so cash is always easier.
For example if you have booked a slot on the 23rd Dec 2-4pm We will arrive between this time slot, We will be in touch at least 48 hours prior to your visit to confirm final details.
We will contact you at least 48 hours prior to the visit to confirm final numbers, unless this has increased by 5+ you don't need to contact us in the mean time.
No, All our electronics onboard run off an internal power source.
Our Santa van is over 6m in length, which is roughly the size of two cars when taking into account the rear access steps. The area the van is being parked on must be safe for both the van and children, We can not park on any busy roads of large slants/hill.
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